The door will not open
The water level is above the bottom edge of the door.
The machine is heating the water or drying the clothes.
The drum is turning.
Spinning starts late or the machine
does not spin
The electronic balance control device has cut in because the laundry is
not evenly distributed in the drum. The laundry is redistributed by
reverse rotation of the drum. This may happen several times before the
unbalance disappears and normal spinning can resume. If, after a few
minutes, the laundry is still not evenly distributed in the drum, the
machine will spin at a lower spin or will not spin. In this case,
redistribute the load manually and select the spin programme.
The machine makes an unusual
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
Machines based on modern technology operate very economically
using very little water without affecting performance.
The machine does not dry or does
not dry properly
The drying time or degree of drying has not been selected
The water tap is not turned on (
The drain pump is clogged (
The machine is overloaded
The selected drying time or degree of dryness was not suitable for the
The machine vibrates when spinning
The internal packing has not been removed.
The machine is in contact with the wall or furniture.
The machine is not level and stable (check diagonally).
The washing load is badly distributed in the drum.
Maybe there is very little laundry in the drum.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
To buy accessories, consumables and spare parts at
our online shop please visit: http://www.zanussi-
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
Customer Care Department
For general enquiries concerning your Zanussi
Electrolux appliance or for further information on
Zanussi Electrolux products, please contact our
Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi.co.uk
Prod. No. ...........
Ser. No. .........