SOMETHING NOT WORKING, SERVICE AND SPARE PARTS, CUSTOMER CARE DEPARTMENT

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SOMETHING NOT WORKING
Symptom
No power to the appliance
The light does not come on 
The temperature in the fridge or freezer section is
too high
The freezer door will not open
The compressor runs continously
Excessive frost and ice has built up
Noise
Water under the salad crispers
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Ensure that the bulb is correctly fitted.
Replace the bulb if it has blown.
Check the door light switch is not jammed.
Check the thermostat control knob  in the fridge is
turned to the correct setting relative to ambient
conditions.
Check the ambient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.
Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control knob to give correct
temperature control. See “Setting the temperature”.
Check that the doors are closed.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.
Ensure the doors are not left open.
Check that nothing is preventing the doors from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Refer to normal operating sounds.
Check the drain hole is not blocked. (see
Maintenance and Cleaning).
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation a charge will be made, even if the appliance is under guarantee.
Before contacting your local Service Force Centre, check the following points:
Low room temperature operation 
During prolonged periods of low room temperatures,ie;10°C and lower, the compressor on single compressor
fridge freezer can remain inoperative during this time .
This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus not
calling the thermostat to energise the compressor .
During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
frozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will
defrost .
If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service call
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
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In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:- 
0   8   7   0       5       9   2   9   9   2   9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
For Customer Service in Ireland please
contact us at the address below:
Zanussi-Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland 
Telephone : +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?
When you contact the Service Force Centre you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number of the appliance (found on the rating plate)
5.
The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
For general enquiries concerning your Zanussi-Electrolux appliance or for further information on
Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi-electrolux.co.uk
Customer Care Department 
Zanussi-Electrolux Major Appliances
Addington Way
Luton 
Bedfordshire
LU4 9QQ
Tel: 08705 727 727 (*) 
* calls to this number may be recorded for training purposes.