GUARANTEE CONDITIONS

32 
GUARANTEE CONDITIONS 
Standard guarantee conditions 
We, Zanussi, undertake that if within 24 months of the date of the purchase this Zanussi appliance or any part 
thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option 
repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that: 
 
• 
The appliance has been correctly installed and used only on the electricity supply stated on the rating 
plate.   
• 
The appliance has been used for normal domestic purposes only, and in accordance with the 
manufacturer’s instructions. 
• 
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person 
not authorised by us. 
• 
All service work under this guarantee must be undertaken by a Service Force Centre. 
• 
Any appliance or defective part replaced shall become the Company’s property. 
• 
This guarantee is in addition to your statutory and other legal rights. 
Home visits are made between 
8.30am
 and 
5.30pm
 Monday to Friday.  Visits may be available outside these 
hours in which case a 
premium
 will be charged. 
 
Exclusions 
This guarantee does not cover: 
• 
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs 
or removable parts of glass or plastic. 
• 
Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances 
outside the United Kingdom. 
• 
Appliances found to be in use within a commercial environment, plus those which are subject to rental 
agreements. 
• 
Products of Zanussi manufacture which are not marketed by Zanussi. 
European Guarantee 
If you should move to another country within Europe then your guarantee moves with you to your new home 
subject to the following qualifications: 
 
• 
The guarantee starts from the date you first purchased your product. 
• 
The guarantee is for the same period and to the same extent for labour and parts as exists in the new 
country of use for this brand or range of products. 
• 
This guarantee relates to you and cannot be transferred to another user. 
• 
Your new home is within the European Community (EC) or European Free Trade Area. 
• 
The product is installed and used in accordance with our instructions and is only used domestically, i.e. a 
normal household. 
• 
The product is installed taking into account regulations in your new country. 
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your 
new home.  They will then ensure that the local Service Organisation is aware of your move and able to look 
after you and your appliances. 
 
France 
Senlis 
+33   (0) 3 44 62 29 29  
Germany 
Nürnberg 
  +49   (0) 800 234 7378 
Italy 
Pordernone 
+39   (0) 0434 39 4700 
Sweden 
Stockholm 
+46   (0) 8 672 53 90 
UK   
Slough 
+44   (0) 1753 219897 
Ireland 
Dublin 
+353 (0) 1 4090751