HEALTH AND SAFETY GUIDELINES, SERVICE AND SPARE PARTS, CUSTOMER CARE DEPARTMENT

9
Keep the time between buying chilled food and
placing it in your fridge as short as possible. Tests
showed that the temperature of 1 litre of orange
juice rose to 22°C in an hour between the
supermarket and home. It then took 11 hours to
get down to 7°C in the refrigerator.
Keep the refrigerator door closed as much as
possible.
Do not push food together too much, try to allow
air to circulate around each item.
Cool cooked food as quickly as possible but do
NOT place in the refrigerator until cool. (Leave
food in a cool place in order that it can then be
put in the refrigerator as soon as possible).
Do NOT mix raw and cooked meat, they must be
in separate containers. Take care not to let the
meat juices drip onto other food. If the meat does
drip, remove everything and clean thoroughly.
Do not store food uncovered.
The best way to defrost food is to put it in the
refrigerator to thaw slowly.
Remove suspect food from your refrigerator and
clean (refer to “Maintenance and Cleaning).
Never allow spillages to dry and harden.
Ensure that food placed in the freezer is dated
and labelled and used in date order to ensure
that food is consumed at its best.
It is important that food is used before its “best
before” date.
Store eggs in the egg rack provided in the
refrigerator door. Discard any broken or chipped
eggs.
Regularly check the refrigerator door seal to
ensure that it is clean and free from debris.
Always wash your hands with soapy water and
dry them with a clean towel before handling food.
Keep work surfaces clean and avoid cross
contamination by not using the same work
surface or knife, without washing them thoroughly
in between.
The fresh foods to be frozen must be fresh and of
the best quality.
The size of each pack should be small enough to
ensure that it is used in one go . Small packs
freeze more quickly and uniformly and give better
results.
Frozen food, once thawed, must not be refrozen.
Lean food keeps better and longer than fatty food,
salt reduces the storage time.
Wrap the food in polythene or aluminium freezing
bags or foil so that they adhere to the food and
provide an airtight seal .
Packaging which is swollen or has traces of
refrozen water droplets on the pack could indicate
that the product has not been kept at a suitable
temperature and that it may have lost its original
quality. Partially thawed food must not be
refrozen, it must be consumed within 24 hours.
Never exceed the storage times indicated.
Never place hot food, bottles or cans of fizzy drink
in the freezer as they may explode. Containers
with a lid must not be filled to the brim.
Do not open the door or place extra fresh food in
the freezer next to food which is already frozen as
this could cause the temperature of the frozen
food to rise and its quality and storage life to
reduce .
The symbols on the drawers show different types
of frozen goods.
The numbers indicate storage times in months for
the appropriate types of frozen goods. Whether
the upper or lower value of the indicated storage
time is valid depends on the quality of the foods
and pre-treating before freezing.
HEALTH AND SAFETY GUIDELINES
Because of consumer demand, preservatives have been removed from many pre-prepared foods. This
together with the changes in shopping habits to a once-a-week shop, mean that safe handling and
storage of food is even more important than ever.
The following tips should help you to ensure that the food in your home is in as perfect condition as
possible.
12
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:- 
0   8   7   0       5       9   2   9   9   2   9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
For Customer Service in Irelandplease
contact us at the address below:
Zanussi-Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland 
Telephone : +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?
When you contact the Service Force Centre you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number of the appliance (found on the rating plate)
5.
The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Zanussi-Electrolux appliance or for further information on
Zanussi-Electrolux products, please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.zanussi-electrolux.co.uk
Customer Care Department 
Zanussi-Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727 727 (*) 
* calls to this number may be recorded for training purposes.