Service and spare parts, Customer Care Department, Guarantee conditions

Service and spare parts
In the event of your appliance requiring service, or if you wish to purchase spare parts please contact your local Zanussi
Service Centre by telephoning:
08705 929 929
Your telephone call will be automatically routed to the Service Force centre covering your post code area. The
addresses are listed on the following pages. Before calling out an engineer, please ensure you have read the details
under the heading "Something Not Working" (see "Instruction Book" - part 1).
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number (found on the rating plate)
5. The purchase date
Customer Care Department
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products please contact
our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727727 (*)
*
calls to this number may be recorded for training purposes
Guarantee conditions
Standard guarantee conditions
We, Zanussi, undertake that if within 12 months of the date of purchase this Zanussi appliance or any part thereof is proved to
be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on condition that:
q
The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.
q
The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.
q
The appliance has not been serviced, maintained repaired, taken apart or tampered with by any person not authorised by us. 
q
All service work under this guarantee must be undertaken by a Zanussi Service Force Centre.
q
Any appliance or defective part replaced shall become the Company’s property.
q
This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which
case a premium will be charged.
Exclusions
This guarantee does not cover:
q
Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts 
of glass or plastic.
q
Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United 
Kingdom.
q
Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.
q
Products of Zanussi manufacture which are not marketed by Zanussi.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the
following qualifications:
q
The guarantee starts from the date you first purchased your product.
q
The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this 
brand or range of products.
q
This guarantee relates to you and cannot be transferred to another user.
q
Your new home is within the European Community (EC) or European free Trade Area.
q
The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household.
q
The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home. They
will then ensure that the local service Organisation is aware of your move and able to look after you and your appliances.
France
Senlis
+33 (0)3 44 62 28 28
Germany
Nurnberg
+49 (0)911 323 2600
Italy
Pordenone
+39 (0)1678 47053
Sweden
Stockholm
+46 (0)20 78 77 50
UK
Slough
+44 (0)1753 219897
Ireland
Dublin
+353 (0) 14090753
152979 72/0