Something not working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an
Before contacting your local Service Force Centre, please carry out the checks listed below.
If you call out an engineer to a fault listed below or to repair a fault caused by incorrect use or installation a
charge will be made even if the appliance is in guarantee.
The machine will not start
The door has not been properly closed.
The plug is not properly inserted in the power socket.
There is a power failure.
The machine does not fill with water
Ensure the water tap is open.
Ensure the mains water supply has not been cut off.
The inlet hose may be squashed or bent. Reposition the hose.
The inlet hose may be blocked. Switch off the water supply and clean
The filters are blocked
Clean the filters (refer to "Maintenance and cleaning").
The spray arms are not rotating
Ensure the crockery is loaded correctly.
The dishwasher will not drain
The drain hose may be squashed or bent. Reposition the hose.
The sink may be blocked. Clear any blockages.
The drain hose extension is not correct. Follow the instructions for
connecting to the waste.
There is no vent in the end of the drain hose.
The machine is noisy
Dishes are rattling against each other, refer to “Loading your machine”.
The spray arms are knocking against the dishes. Refer to
"Loading your machine".
The door is difficult to close
The dishwasher is not level, or not properly built-in.
Visible lime deposits or white film
Check that there is salt and that the salt cap is tight.
on the dishes
Check that the right level of the water softener is set.
The dishes are not quite dry
The rinse aid has run out or too little is being used.
The dishes are not clean (poor wash)
The baskets are too full.
The dishes have not been arranged properly.
The spray arms do not rotate
The spray arms are clogged.
The filters are clogged.
The filters are not in the correct position.
Not enough detergent has been used or it is unsuitable.
The detergent is old or has gone hard.
The salt container cap is not properly closed.
The washing programme selected is too gentle.
If after all these checks, the problem persists, contact
your local Service Force Centre, quoting the model and
serial number. This information can be found on the
rating plate located on the right hand side of the
This product should be serviced by an
authorised Service engineer, and only
genuine spare parts should be used.
Under no circumstances should you attempt
to repair the machine yourself.
Repairs carried out by inexperienced persons
may cause injury or serious malfunctioning.
Contact your local Service Force Centre.
Always insist on genuine spare parts.
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