Troubleshooting

30 / 31  EN

Refrigerator / User Manual

Troubleshooting

•  The new product may be larger than the previous one. Larger products will run for longer periods.
•  The room temperature may be high. >>> The product will normally run for long periods in higher 

room temperature.

•  The product may have been recently plugged in or a new food item is placed inside. >>> The 

product will take longer to reach the set temperature when recently plugged in or a new food item 
is placed inside. This is normal.

•  Large quantities of hot food may have been recently placed into the product. >>> Do not place hot 

food into the product.

•  The doors were opened frequently or kept open for long periods. >>> The warm air moving inside 

will cause the product to run longer. Do not open the doors too frequently.

•  The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
•  The product may be set to temperature too low. >>> Set the temperature to a higher degree and 

wait for the product to reach the adjusted temperature.

•  The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >>> 

Clean or replace the washer. Damaged / torn door washer will cause the product to run for longer 
periods to preserve the current temperature.

The freezer temperature is very low, but the cooler temperature is adequate.

•  The freezer compartment temperature is set to a very low degree. >>> Set the freezer 

compartment temperature to a higher degree and check again.

The cooler temperature is very low, but the freezer temperature is adequate.

•  The cooler compartment temperature is set to a very low degree. >>> Set the freezer 

compartment temperature to a higher degree and check again.

The food items kept in cooler compartment drawers are frozen.

•  The cooler compartment temperature is set to a very low degree. >>> Set the freezer 

compartment temperature to a higher degree and check again.

The temperature in the cooler or the freezer is too high.

•  The cooler compartment temperature is set to a very high degree. >>> Temperature setting of the 

cooler compartment has an effect on the temperature in the freezer compartment. Wait until the 
temperature of relevant parts reach the sufficient level by changing the temperature of cooler or 
freezer compartments.

•  The doors were opened frequently or kept open for long periods. >>> Do not open the doors too 

frequently.

•  The door may be ajar. >>> Fully close the door.
•  The product may have been recently plugged in or a new food item is placed inside. >>> This is 

normal. The product will take longer to reach the set temperature when recently plugged in or a 
new food item is placed inside.

•  Large quantities of hot food may have been recently placed into the product. >>> Do not place hot 

food into the product.

Shaking or noise.