Trouble shooting, Customer service

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Trouble shooting

Trouble s


Malfunctions often have simple explanations. Please 

read the following notes before calling the after-sales 



Warning – Risk of electric shock! 

Incorrect repairs are dangerous. Repairs may only be 

carried out and damaged power cables replaced by 

one of our trained after-sales technicians. If the 

appliance is defective, unplug the appliance from the 

mains or switch off the circuit breaker in the fuse box. 

Contact the after-sales service.

LED lights
Defective LED lights must only be replaced by the 

manufacturer, their customer service department or a 

licensed technician (electrician).

Malfunction table



Customer service



When calling us, please give the product number (E 

no.) and the production number (FD no.) so that we can 

provide you with the correct advice. The rating plate 

with these numbers can be found inside the appliance 

(remove the metal mesh grease filter to gain access).
You can make a note of the numbers of your appliance 

and the telephone number of the after-sales service in 

the space below to save time should it be required.

Please be aware that a visit by an after-sales engineer 

will be charged if a problem turns out to be the result of 

operator error, even during the warranty period.
Please find the contact data of all countries in the 

enclosed customer service list.

To book an engineer visit and product advice

Rely on the professionalism of the manufacturer. You 

can therefore be sure that the repair is carried out by 

trained service technicians who carry original spare 

parts for your appliances.


Possible cause Solution

The appliance 

does not work

The plug is not 

plugged into the 


Connect the appliance to the 

power supply

Power cut

Check whether other kitchen 

appliances are working

The fuse is faulty Check in the fuse box to make 

sure that the fuse for the 

appliance is in working order

The lighting is not 


The LED lights 

are defective

Call the after-sales service




appears in the 

display and a sig-

nal sounds.

The activated 

charcoal filter is 


Replace the filter; see the 

"CleanAir air recirculation 

module" printed supplement

The remote con-

trol is not working

The battery is flat Replace the batteries in the 

remote control.~ "Cleaning 

and maintenance" on page 8

The appliance is 

not responding to 

the remote con-


The remote con-

trol is not con-

nected to the 


Connect the remote control to 

the appliance.~ "Cleaning 

and maintenance" on page 8

E no.

FD no.

After-sales service



0344 892 8999 

Calls charged at local or mobile rate.


01450 2655 

0.03 € per minute at peak. Off peak 0.0088 € 

per minute.