Customer service, Environmental protection

Customer service    en



Customer service

Customer service

When contacting our Technical Assistance Service, 

please provide the product number (E-Nr.) and 

production number (FD) of the appliance. This 

information is given on the specifications plate located 

on the lower section of the hob and on the label in the 

user manual.
Please find the contact data of all countries in the 

enclosed customer service list.

To book an engineer visit and product advice

Rely on the professionalism of the manufacturer. You 

can therefore be sure that the repair is carried out by 

trained service technicians who carry original spare 

parts for your appliances.

Warranty conditions

In the unlikely event that the appliance is damaged or 

does not meet your expectations in terms of quality, 

please inform us as soon as possible. For the warranty 

to be valid, the appliance must not have been tampered 

with, or used inappropriately.
The applicable warranty conditions are those set out by 

the company's representative office in the country of 

purchase. Detailed information is available from retail 

outlets. Proof of purchase must be presented to obtain 

the benefits of the warranty.
We reserve the right to introduce changes.


Environmental protection

Environmental protection

If the 


 symbol is shown on the specifications plate, 

bear in mind the following instructions:

Environmentally-friendly disposal

Dispose of packaging in an environmentally-friendly 


The packaging of your appliance has been 

manufactured using only the materials which are strictly 

necessary to guarantee efficient protection during 

transport. These materials are 100% recyclable, thus 

reducing the environmental impact. You can also 

contribute to caring for the environment by following the 

advice below:

Dispose of the packaging in the appropriate 

recycling bin.

Before you get rid of an old appliance, make sure 

you disable it. Contact your local authority to find out 

the address of your nearest recycling centre to 

dispose of your appliance.

Do not pour used oil down the sink. Collect it in a 

sealed container and take it to an appropriate 

collection point or, failing that, place it in the rubbish 

bin (it will end up in a controlled dump; this is 

probably not the best option, but it will avoid 

contaminating ground water).


0344 892 8999 

Calls charged at local or mobile rate.


01450 2655 

0.03 € per minute at peak. Off peak 0.0088 € 

per minute.

This appliance is labelled in accordance with 

European Directive 2012/19/EU concerning 

used electrical and electronic appliances 

(waste electrical and electronic equipment - 

WEEE). The guideline determines the 

framework for the return and recycling of used 

appliances as applicable throughout the EU.