Trouble shooting

Trouble shooting    en



Trouble shooting

Trouble s


Usually, faults are small matters that are easy to 

eliminate. Please read the information in the table 

before calling the after-sales service.

How do you switch on the dual-circuit and triple-circuit hotplates?

These hotplates can detect cookware of different sizes. Depending on the material and the properties of the cookware, the hotplate auto-

matically activates the single-, dual- or triple-circuit hotplate in order for the appropriate heat output to be supplied to achieve good cooking 

Cookware that corresponds to the size of the hotplate as closely as possible and has a fully ferromagnetic base is most suitable. You can 

find information on which types of cookware can be used with an induction hob in the section on ~ "Induction cooking".



How do I clean the hob?

Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-

water detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"


Possible cause



The power supply has been disconnected. 

Use other electrical devices to check whether a short-circuit has 

occurred in the power supply. 

The device has not been connected in accord-

ance with the circuit diagram.

Ensure that the device has been connected in accordance with 

the circuit diagram.

Electronics fault.

If the fault cannot be eliminated, inform the technical after-sales 


The displays flash

The control panel is damp or an object is cover-

ing it.

Dry the control panel or remove the object.



 indicator flashes in the 

hotplate displays

A fault has occurred in the electronics.

To acknowledge the fault, cover the control panel with your hand.


The electronics have overheated and have 

switched off the corresponding hotplate.

Wait until the electronics have cooled down sufficiently. Then 

touch any symbol on the hob.


The electronics have overheated and have 

switched off all hotplates.


 + heat setting and acous-

tic signal

There is a hot pan in the area of the control 

panel. There is a risk that the electronics will 


Remove the pan. The fault display goes out shortly afterwards. 

You can continue to cook.


 and acoustic signal

There is a hot pan in the area of the control 

panel. To protect the electronics, the hotplate 

has been switched off.

Remove the pan. Wait for a few seconds. Touch any control. If the 

fault display goes out, you can continue to cook.




The hotplate has overheated and switched itself 

off to protect the work surface.

Wait until the electronics have cooled down sufficiently and 

switch the hotplate on again.


The hotplate was operating for an extended 

period without interruption.

The automatic safety switch-off function has been activated. See 



The supply voltage is faulty; outside of the nor-

mal operating range.

Contact your electricity provider.


The hob is not connected properly

Disconnect the hob from the power supply. Ensure that it has 

been connected in accordance with the circuit diagram.


The demo mode is activated

Disconnect the hob from the power supply. Wait 30 seconds and 

reconnect it. Touch any touch control in the next three minutes. 

The demo mode is deactivated.

Do not place hot pans on the control panel.