Limited Warranty

169

Limited Warranty 

(For USA Customers)

Panasonic/Quasar Video Products 

Limited Warranty 

Product

Camcorder

DVD/VCR Deck,
A/V Mixer 

TV/VCR, TV/DVD,
TV/DVD/VCR
Combination 

TV/HDR
Combination

Rechargeable
Batteries
(in exchange for
defective item)  

Tape
(in exchange for
defective item)   

Memory Cards
(in exchange for
defective item)   

Labor

Ninety (90) Days 

Ninety (90) Days 

Ninety (90) Days 

Ninety (90) Days 
Ninety (90) Days 

Ninety (90) Days 

Ninety (90) Days 

Not Applicable 

Not Applicable 

Not Applicable 

Parts

One (1) Year (except CCD Image Sensor)
CCD Image Sensor - 6 (Six) Months 

One (1) Year 

One (1) Year (except CRT)
CRT - Two (2) Years 

One (1) Year (except CRT)
CRT - Two (2) Years 

Ten (10) Days 

Five (5) Days 

Ninety (90) Days 

Contact Number 

1-800-211-PANA(7262)

1-800-211-PANA(7262)

1-800-211-PANA(7262)

1-888-843-9788

1-800-211-PANA(7262)

1-800-211-PANA(7262)

1-800-211-PANA(7262)

Service

Carry-In or Mail-In 

Carry-In or Mail-In 

Carry-In: 21” 
CRTand Smaller
In-Home or Carry-In:
22” CRT and Larger 

In-Home or Carry-In 

Carry-In or Mail-In 

Carry-In or Mail-In 

Carry-In or Mail-In 

During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for parts. 
You must carry-in or mail-in your product or arrange for in-home service, as applicable, during the  warranty period. If non-rechargeable 
batteries are included, they are not warranted. This warranty only applies to products purchased and serviced in the United States or 
Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not sold “as is”. A purchase receipt or 
other proof of the original purchase date is required for warranty service.

Carry-In, Mail-in or In-Home Service

For Carry-In, Mail-In or In-HomeService (as applicable) in the United States call toll free contact number listed above or visit Panasonic 
Web Site: http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)-768-2910.
In-Home service, if applicable, requires clear, complete and easy access to the product by the authorized servicer and does not include 
removal or re-installation of an installed product. It is possible that certain in-home repairs will not be completed in-home, but will require 
that the product, or parts of the product, be removed for shop diagnosis and/or repair and then returned.

Limited Warranty Limits And Exclusions

This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or 
cosmetic damage, nor does it cover markings or retained images on the picture tube resulting from viewing fixed images (including, 
among other things, letterbox pictures on standard 4:3 screen TV’s, or non-expanded standard 4:3 pictures on wide screen TV’s, or 
onscreen data in a stationary and fixed location). The warranty ALSO DOES NOT COVER damages which occurred in shipment, or 
failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, 
mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper 
maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other 
business), rental use of the product, service by anyone other than a Factory Servicenter or other Authorized Servicer, or damage that is 
attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.  
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM 
THE USE OF THIS PRODUCT, OR ARISING OUT OF ANYBREACH OF THIS WARRANTY. 

(As examples, this excludes damages for lost time, cost of having someone remove or re-install an installed unit if applicable, or travel 
to and from the servicer, loss of media or images, data or  other memory or recorded content. The items listed are not exclusive, but are 
for illustration only.)

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE 
LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied 
warranty lasts, so the exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights 
which vary from state to state. If a problem with this product develops during or after the warranty period, you may contact your dealer 
or Servicenter. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the 
addresses listed for the warrantor.

PARTS AND SERVICE (INCLUDING COST OF AN IN-HOME SERVICE CALL, WHERE APPLICABLE) WHICH 
ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.    

PANASONIC CONSUMER ELECTRONICS 
COMPANY,DIVISION OF MATSUSHITA 
ELECTRICCORPORATION OF AMERICA
One Panasonic Way Secaucus, New Jersey 07094

PANASONIC SALES COMPANY, DIVISION OF MATSUSHITA 
ELECTRIC OF PUERTO RICO, INC.,
AVE. 65 de Infantería, Km. 9.5 San Gabriel Industrial Park,
Carolina, Puerto Rico 00985

Limited Warranty Coverage

If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or 
Panasonic Sales Company (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below, 
which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished 
parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.