Using TCP IP

Troubleshooting
178
7
7.4
Using TCP/IP
This section provides information on the possible causes, verifying methods and recommended 
actions pertaining to errors which may occur when the printer is being used with TCP/IP.
7.4.1
When using Windows 95, Windows 98, Windows Me
Cause
The printer and the computer are 
connected to different networks.
Status Display Unable to print (Network Error)
Verification
Check with the network system administrator to 
verify that the network connecting the computer 
and that connecting the printer are linked by a 
router or a gateway.
Action
Connect the printer directly to the network 
connecting the computer.
An error has occurred in the 
network between the computer 
and the printer. Connection cannot 
be established.
Status Display Unable to print (Network Error)
Verification
--
Action
Ask the system administrator of the network to 
check the network for errors.
The IP address of the printer is 
entered wrongly.
Status Display Unable to print (Network Error)
Verification
From the printer window, select Properties from 
the Printer menu. Click the Details tab of the 
dialog box displayed. Then select Port Settings. 
Compare the IP address in the dialog box and 
the Printer Settings List.
"5.4.1 Types of reports/lists"
Action
Enter the correct IP address set at the printer in 
the dialog box.
The printer is switched off after the 
print instruction has been sent 
from the computer. Or the print 
instruction is sent to the printer 
which is switched off.
Status Display Unable to print (Network Error)
Verification
Check whether the printer is switched on.
Action
Switch on the printer.
Print instructions from multiple 
computers are sent to the printer 
at the same time.
Status Display Unable to print (Network Error)
Verification
--
Action
-- (Printing will be reprocessed automatically.)