AaBbCc AaBbCc AaBbCc, Common Windows problems

9.13   
<Troubleshooting>
Back of 
printouts are 
dirty
• The transfer roller may be dirty. See page 8.1.
• Check for leaking toner. Clean the inside of the 
printer. 
Solid color or 
Black pages
• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert.
• The toner cartridge may be defective and need 
replacing. Install a new toner cartridge.
• The printer may require repair. Contact a 
service representative.
Loose toner
• Clean the inside of the printer. 
• Check the paper type and quality. See 
page 5.2.
• Install a new toner cartridge. See page 8.3.
• If the problem persists, the printer may require 
repair. Contact a service representative.
Character 
Voids
Character voids are white areas within characters 
that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of the transparency, some 
character voids may be normal. 
• You may be printing on the wrong surface on 
the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper specifications. 
See page 5.3.
Horizontal 
stripes
If horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and reinsert.
• The toner cartridge may be defective. Install a 
new toner cartridge. See page 8.3.
• If the problem persists, the printer may require 
repair. Contact a service representative.
Condition
Suggested solutions
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Common Windows problems
Note
Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003 
User’s Guide that came with your PC for further information on 
Windows error messages.
Curl
If the printed paper is curled or paper does not 
feed into the printer:
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray.
• Try printing to rear cover.
An unknown 
image 
repetitively 
appears on a 
next few sheets 
or loose toner, 
light print, or 
contamination 
occurs.
Your printer is probably being used at an altitude 
of 2,500 m (8,200 ft) or above.
The high altitude may affect the print quality such 
as loose toner or light imaging. You can set this 
option through Printer Settings Utility or Printer 
tab in printer driver's properties. Refer to the 
Software Section for details.
Condition
Suggested solutions
“File in Use” 
message appears 
during installation.
Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“Error Writing to 
LPTx” message 
appears.
• Ensure that the cables are connected 
correctly, the printer is on.
• If bi-directional communication is not turned 
on in the driver, it will also cause this 
message.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.
Close all other applications, reboot Windows 
and try printing again.
“Fail To Print,” “A 
printer timeout error 
occurred,” 
messages appear.
These messages may appear during printing. 
Just keep waiting until the printer finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
Condition
Suggested solutions