Solving general printing problems

9.9   
<Troubleshooting>
Solving general printing problems
For problems with the operation of your printer, refer to the table for 
suggested solutions.
Condition
Possible cause
Suggested solutions
The printer 
does not 
print.
The printer is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer.
Select Xerox Phaser 3428 
PCL 6 or Xerox Phaser 3428  
PS (Phaser 3428/DN only)as 
your default printer.
The printer cover 
is not closed.
Close the printer cover.
Paper is jammed.
Clear the paper jam. See 
page 9.1.
No paper is 
loaded.
Load paper. See page 5.4.
The toner 
cartridge is not 
installed.
Install the toner cartridge.
The printer may 
be in manual feed 
mode and out of 
paper.
Check the display message, 
add paper to the multi-purpose 
tray, and press OK on the 
printer’s control panel.
The connection 
cable between 
the computer and 
the printer is not 
connected 
properly.
Disconnect the printer cable 
and reconnect it.
The connection 
cable between 
the computer and 
the printer is 
defective.
If possible, attach the cable to 
another computer that is 
working properly and try to print 
a document. You can also try 
using a different printer cable.
The port setting is 
incorrect.
Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has more 
than one port, make sure that 
the printer is attached to the 
correct one.
The printer 
does not 
print.
(Continued)
The printer may 
be configured 
incorrectly. 
Check the printer properties to 
ensure that all of the print 
settings are correct. 
The printer driver 
may be 
incorrectly 
installed.
Reinstall the printer driver; See 
the Software Section. Try 
printing a test page.
The printer is 
malfunctioning.
Check the display message on 
the control panel to determine if 
the printer is indicating a 
system error.
The document 
size is so big that 
the hard disk 
space of the 
computer is not 
enough to access 
the print job.
Get more hard disk space and 
print the document again.
Printer 
selects print 
materials 
from the 
wrong paper 
source.
The paper source 
selection in the 
printer properties 
may be incorrect.
For many software 
applications, the paper source 
selection is found under the 
Paper tab within the printer 
properties. Select the correct 
paper source. See the 
Software Section.
Paper does 
not feed into 
the printer.
Paper has not 
been loaded 
correctly.
Remove paper from the tray 
and reload it correctly.
Check that the paper size 
guides are set correctly.
There is too much 
paper in the tray.
Remove excess paper from the 
tray.
The paper is too 
thick.
Use only paper that meets 
printer specifications.
Condition
Possible cause
Suggested solutions