BEFORE YOU CALL

18

BEFORE YOU CALL

PROBLEM

CAUSE

CORRECTION

“E7”, “E8”, “E9” 

is displayed  

on control.

•  The control has regis-

tered an error code.

•  For toll-free telephone support in the U.S. 

and Canada: 1-800-374-4432

“Sb” is  displayed 

on control.

•  The control is in  

Sabbath Mode.

•  Pressing the CONTROL LOCK and TEMP 

MODE keys to exit Sabbath Mode.

SOUND AND NOISE

Louder sound 

levels whenever 

appliance is on.

•  Appliance operates at 

higher pressures during 

the start of the ON cycle.

•  This is normal. Sound will level off or dis-

appear as appliance continues to run.

Popping or crack-

ing sound when

compressor 

comes on.

Bubbling or gur-

gling sound.

•  Metal parts undergo ex-

pansion and contraction, 

as in hot water pipes.

•  Refrigerant (used to cool 

refrigerator) is circulating 

throughout the system.

•  This is normal. Sound will level off or dis-

appear as appliance continues to run. 

•  This is normal.

Vibrating or 

rattling noise.

•  Appliance is not level. It 

rocks on the floor when 

it is moved slightly.

•  Floor is uneven or weak. 

 

 

•  Appliance is touching  

the wall.

•  Level the appliance. Refer to  

“Leveling” section. 

•  Ensure floor can adequately support the 

appliance. Level the appliance by putting 

wood or metal shims under part of the 

appliance.

•  Re-level appliance or move appliance  

slightly. Refer to “Leveling” in the IN-

STALLATION section.

WATER / MOISTURE / FROST INSIDE APPLIANCE
Moisture forms 

on inside appli-

ance walls.

•  Weather is hot and humid, 

which increases internal 

rate of frost buildup.

•  Door is slightly open.
•  Door is kept open too long.

•  This is normal. 

 

•  See “DOOR PROBLEMS”.
•  Open the door less often.

ODOR IN APPLIANCE
Odors in 

appliance.

•  Interior needs to be 

cleaned.

•  Foods with strong odors 

are in the appliance.

•  Clean interior with sponge, warm water, 

and baking soda. Replace air filter.

•  Cover the food tightly.

DOOR PROBLEMS
Door will  

not close.

•  Appliance is not level. It  

rocks on the floor when 

it is moved slightly.

•  Floor is uneven or weak.

•  This condition can force the cabinet out 

of square and misalign the door. Refer to 

“Leveling” section.

•  Ensure floor can adequately support appli-

ance. Level the appliance by putting wood 

or metal shims under part of the appliance.

LIGHTING PROBLEMS
Light bulb is 

not on.

•  The light bulb is burned 

out.

•  No electric current is 

reaching the appliance.

•  Control is in Sabbath 

mode (Sb is displayed on 

control).

•  Follow directions under INTERIOR  

LIGHTING section.

•  See “Appliance does not run”. 

•  Depress TEMP MODE key and CONTROL 

LOCK key for 3 seconds.