Solving Problems

Solving Problems
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Solving Problems
Check the messages on the display screen to diagnose the cause of most problems. 
Press 
 if necessary, then press l or r and select 
Problem Solver
. Press l or r 
to see all the help topics.
You can also check the basic troubleshooting suggestions below, or your online 
User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for 
free updates to your product software. Open your online 
User’s Guide and select 
Download the Latest Software
 or visit 
Epson’s support website at epson.com/support (U.S.) or 
epson.ca/support (Canada).
With Windows, you can select 
Driver Update
 on the 
Maintenance
 tab in the 
printer settings window. You can also click 
Start
 or 
, select 
Programs
 or 
All
 
Programs
, select 
EPSON
, select your product, and click 
Driver Update
.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product. You 
can often solve problems by checking the messages on the display screen.
Note:
If the screen is dark, press the touch screen to wake the printer from sleep mode.
Network Problems
If you have a poor wireless connection, try moving the product to a different 
location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or 
large metal object such as a filing cabinet.