Check the messages on the display screen to diagnose the cause of most problems.
if necessary, then press l or r and select
. Press l or r
to see all the help topics.
You can also check the basic troubleshooting suggestions below, or your online
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your product software. Open your online
User’s Guide and select
Download the Latest Software
Epson’s support website at epson.com/support (U.S.) or
With Windows, you can select
tab in the
printer settings window. You can also click
, select your product, and click
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product. You
can often solve problems by checking the messages on the display screen.
If the screen is dark, press the touch screen to wake the printer from sleep mode.
If you have a poor wireless connection, try moving the product to a different
location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.