Solving Paper Problems

4-9
Resolving Problems
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4-9
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the 
following solutions:
When you’re loading roll paper, make sure you line up the edge with the 
row of holes on the printer. Always turn the roll back to remove the 
slack. See page 1-12 for more information.
If you’re not using a roll of paper that’s installed in the printer, secure it 
with the roll paper belt. See page 1-9 for more information.
Make sure the paper is not folded, wrinkled, or damp.
Make sure the printer’s environment falls within the required 
temperature and humidity range.
Make sure the paper is not too thick or too thin. See pages 1-1 and 5-2 
for paper specifications.
Make sure no foreign objects are inside the printer.
Printing is too slow. 
The resolution or print quality setting in 
your print options is too high.
Choose a lower resolution for faster 
printing.
Your system doesn’t have enough 
resources.
Clear space on your hard drive or run a 
defragmentation utility. 
Don’t run too many applications at the 
same time. 
Turn off virtual memory.
Add RAM to your system.
You’re using background printing on a 
Macintosh.
If you’re using the EPSON driver, select 
EPSON Monitor3 and increase its 
memory requirements.
Turn off background printing.
You’re not using ECP or Enhanced 
mode and/or DMA transfers 
(Windows).
If your computer supports ECP or 
Enhanced mode and/or DMA transfers, 
turn them on to speed up printing. See 
your computer documentation and 
page C-30 for more information.
Miscellaneous printing problems (continued)
Problem
Possible cause
Solution