Images take a long time to send The wireless connection is disrupted

143

Before Use

Basic Guide

Advanced Guide

Appendix

Camera Basics

Auto Mode / Hybrid Auto 
Mode

Other Shooting Modes

P Mode

Playback Mode

Wi-Fi Functions

Setting Menu

Accessories

Index

Images take a long time to send./The wireless connection is disrupted.

 

Multiple images may take a long time to send. Try resizing the image to reduce 
sending time (= 111).

 

Movies may take a long time to send.

 

Do not use the camera near sources of Wi-Fi signal interference, such as 
microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 
GHz band. Note that images may take a long time to send even when [

] is 

displayed.

 

Bring the camera closer to the other device you are trying to connect to (such as 
the access point), and make sure there are no objects between the devices.

Want to erase Wi-Fi connection information before disposing of the 
camera or giving it to someone else.

 

Reset the Wi-Fi settings (= 117).

Cannot add a device/destination.

 

A total of 20 items of connection information can be added to the camera. Erase 
unneeded connection information from the camera irst, and then add new 
devices/destinations (= 116).

 

Use a computer or smartphone to register Web services (= 103).

 

To add a smartphone, irst install the dedicated application Camera Connect on 
your smartphone (= 90).

 

To add a computer, irst install the software CameraWindow on your computer. 
Also check your computer and Wi-Fi environment and settings (= 97, 
= 99).

 

Do not use the camera near sources of Wi-Fi signal interference, such as 
microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 
GHz band.

 

Bring the camera closer to the other device you are trying to connect to (such as 
the access point), and make sure there are no objects between the devices.

Cannot connect to the access point.

 

Conirm that the access point channel is set to a channel supported by the 
camera (= 156). Note that instead of auto channel assignment, it is advisable to 
specify a supported channel manually.

Cannot send images.

 

The destination device has insuficient storage space. Increase the storage space 
on the destination device and resend the images.

 

The write-protect switch of the memory card in the destination camera is set to 
the locked position. Slide the write-protect switch to the unlocked position.

 

Images are not sent to CANON iMAGE GATEWAY or other Web services if you 
move or rename image iles or folders on the computer that received images sent 
using Image Sync via an access point (= 112). Before moving or renaming 
these image iles or folders on the computer, make sure the images have already 
been sent to CANON iMAGE GATEWAY or other Web services.

Cannot resize images for sending.

 

Images cannot be resized to be bigger than the recording pixel setting of their 
original size.

 

Movies cannot be resized.