Sound is not played during movies


Before Use

Basic Guide

Advanced Guide


Camera Basics

Auto Mode / Hybrid Auto 

Other Shooting Modes

P Mode

Playback Mode

Wi-Fi Functions

Setting Menu



Sound is not played during movies.


Adjust the volume (= 118) if you have activated [Mute] (= 118) or the sound 
in the movie is faint.


No sound is played for movies shot in [

] mode (= 51) because audio is not 

recorded in this mode.

Memory Card

The memory card is not recognized.


Restart the camera, with the memory card in it (= 24).


Cannot transfer images to a computer.


When attempting to transfer images to the computer via a cable, try reducing the 
transfer speed as follows.



Press the [

] button to enter Playback mode. Hold the [

] button 

down as you press the [

] and [

] buttons at the same time. On the next 

screen, press the [ ][ ] buttons to choose [B], and then press the [

] button.


Cannot access the Wi-Fi menu by pressing the [

] button.


The Wi-Fi menu is not available in Shooting mode. Switch to Playback mode and 
try again.


In Playback mode, the Wi-Fi menu cannot be accessed during detailed 
information display, magniied display, or index display. Switch to single-image 
display and a viewing mode other than detailed information display. Similarly, the 
Wi-Fi menu cannot be accessed during group playback or iltered image display 

according to speciied conditions. Cancel group or iltered image playback.


The Wi-Fi menu cannot be accessed while the camera is connected to a printer, 
computer, or TV via a cable. Disconnect the cable.

Recording to the memory card takes too long, or continuous shooting is 


Use the camera to perform low-level formatting of the memory card (= 122).

Shooting settings or FUNC. menu settings are not available.


Available setting items vary by shooting mode. Refer to “Functions Available in 
Each Shooting Mode”, “FUNC. Menu”, and “Shooting Tab” (= 148 – = 151).

Shooting Movies

The elapsed time shown is incorrect, or recording is interrupted.


Use the camera to format the memory card, or switch to a card that supports 
high-speed recording. Note that even if the elapsed time display is incorrect, the 
length of movies on the memory card corresponds to the actual recording time 
(= 121, = 157).


] is displayed and shooting stops automatically.


The camera’s internal memory buffer illed up as the camera could not record to 

the memory card quickly enough. Try one of the following measures.



Use the camera to perform low-level formatting of the memory card (= 122).



Lower the image quality (= 42).



Switch to a memory card that supports high-speed recording (= 157).

Zooming is not possible.


Zooming is not possible when shooting movies in [

] mode (= 51).

Subjects look distorted.


Subjects that pass in front of the camera quickly may look distorted. This is not a 


Playback is not possible.


Image or movie playback may not be possible if a computer is used to rename 
iles or alter the folder structure.

Playback stops, or audio skips.


Switch to a memory card that you have performed low-level formatting on with the 
camera (= 122).


There may be brief interruptions when playing movies copied to memory cards 
that have slow read speeds.


When movies are played on a computer, frames may be dropped and audio may 
skip if computer performance is inadequate.