If an Error Occurs

If an Error Occurs

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.

• When a Support Code and a message are displayed on the computer screen:

* The screen differs depending on the OS you are using.

• When a Support Code and a message are displayed on the touch screen:

For details on how to resolve errors with Support Codes, refer to 

Support Code List

.

Note

• You can confirm the actions against errors with Support Codes on your computer or on the touch

screen by searching a Support Code.

Click Here to Search

For details on how to resolve errors without Support Codes, see 

A Message Is Displayed

.

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