Troubleshooting

157

If you think there is a problem with the camera, first check the following. If the 
items below do not solve your problem, contact a Canon Customer Support 
Help Desk as listed on the included customer support list.

Power

You pressed the ON/OFF button, but nothing happened.

Confirm that the battery is not depleted 

(p. 15)

.

Confirm that the battery is properly inserted 

(p. 17)

.

Confirm that the memory card/battery cover is securely closed 

(p. 17)

.

If the battery terminals are dirty, battery performance will decrease. Clean the 
terminals with a cotton swab and re-insert the battery several times.

Battery is consumed quickly.

Battery performance decreases at low temperatures. Warm the battery, for example, 
by placing it in your pocket with the terminal cover on.

Lens will not retract.

Do not open the memory card/battery cover while the power is on. After closing the 
memory card/battery cover, turn the power on then back off 

(p. 17)

.

TV output

Image is distorted or not showing on TV 

(p. 115)

.

Shooting

Cannot shoot.

When in Playback mode 

(p. 27)

, press the shutter button halfway 

(p. 23)

.

Screen does not display properly in dark places 

(p. 45)

.

Screen does not display properly while shooting.

Please note, the following will not be recorded in still images, but will be recorded in movies.

When shooting under fluorescent or LED lighting, the screen may flicker or horizontal 
lines may appear across the screen.

h appears on the screen and the shot cannot be taken even though the 

shutter button was pressed fully 

(p. 26)

.

 appears when the shutter button was pressed halfway 

(pp. 26

64)

.

Set the [IS Mode] to [Continuous] 

(p. 151)

.

Set the flash to 

(p. 71)

.

Increase the ISO speed 

(p. 75)

.

Attach the camera to a tripod.

Image is blurred.

Press the shutter button halfway to focus on the subject, then press fully to shoot 

(p. 23)

.

Shoot the subject within the focusing distance 

(p. 171)

.

Set the [AF-assist Beam] to [On] 

(p. 148)

.

Confirm that functions which you do not intend to use (macro, etc.) are not set.

Shoot using the focus lock or AF lock 

(pp. 81

86)

.

Troubleshooting