Customer Support

Chapter 1

Introduction

5

Introduction

Customer Support

Help desk
Canon provides customer support and service for all Canon printer
products. If you have any questions regarding your new printer, call the
Canon Computer Systems help desk at 1-800-423-2366. Help is available
Monday through Friday from 8 

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. to 11 

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. Eastern Standard Time (EST)

and on Saturday from 11 

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. to 6 

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. EST. The help desk is closed on

Sundays and holidays.

If you seem to have an operational problem, try to solve it by referring to
the information in Chapter 7, Troubleshooting, or by using your Visual
Guide. If you cannot quickly resume normal operation, contact Canon’s
experienced support personnel at the help desk number above.

Fax number
You can send comments, suggestions, and technical questions to Canon via
facsimile. The number for this service is 1-714-438-3317, which accesses a G3
fax machine. Be sure to state your question and provide a phone number or
fax number for a response.

Fax retrieval system
Canon also provides a 24-hour, toll-free fax retrieval system. You can use
this service to get helpful documents faxed directly to your fax machine.
These documents contain useful information to assist you in the operation
of your Canon printer. To access this service, call 1-800-526-4345.

Bulletin board services
Canon also provides a bulletin board service (BBS), which is useful for
obtaining newly developed, third-party drivers. Call 1-714-438-3325. The
protocol for the BBS is up to 14,400 bps, eight data bits, one stop bit, and no
parity.

If you use CompuServe

®

, you can access the Canon Peripherals Forum. This

allows you to talk with other users, send a message to Canon, or download
printer drivers. Just type 

GO CANON

at any CompuServe prompt.

Canada
Customer support for Canadian residents is available 24 hours a day (seven
days a week) at 1-800-263-1121. 

In other countries, please contact your Canon dealer.

Supplies
To purchase supplies, call Canon Accessories at 1-800-671-1090 from 9 

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to 7 

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. EST.