Chapter 7, Troubleshooting

Troubleshooting

Chapter 7

Troubleshooting

91

Chapter 7

Troubleshooting

This chapter contains information to help you solve printer problems. A
problem may have one or a combination of causes, including a malfunction
in your computer, software, the printer cable, or the printer. Many printing
problems are related to how your software interacts with the printer.

If you can print a self test but the printer does not print or your printed
output is not what you expect, the problem is with your computer,
software, or cables. Check these items for a problem.

If your printer is not operating properly, try the suggestions in this chapter.
Try the solutions in the order listed. The following list shows the problems
covered here.

Check List

Problem

See page 

Errors Indicated on the Display ...........................................................

94

Warnings .............................................................................................

95

Recoverable Errors ............................................................................

96

Service Call Errors  ............................................................................

96

Operational Problems ............................................................................

97

No power reaching printer...............................................................

97

Data from computer is not printed .................................................

98

BJ cartridge moves, ink does not appear........................................

98

Printer suspends print after every line is printed .........................

99

Overall printing is slow from MS-DOS  .........................................

99

Overall printing is slow from Windows ........................................

99

Printing Problems...................................................................................

100

Data from computer printed, but is not what you expected .......

100

Printed characters do not match characters on the screen...........

100

Printing beyond edge of page ..........................................................

101

Printout does not match paper size.................................................

101

Printing incorrect number of lines on page ...................................

102

Printer is not using font you selected from 
the operator panel..............................................................................

103