Print Quality Problems

Paper Does Not Eject After Printing

Most software applications tell the printer to eject the paper after 
printing, however, some do not. If the printer does not automatically 
eject a sheet of paper after printing, follow these steps:

1. Press the 

ON LINE

 button to set the printer off-line.

2. Press and hold the 

LF/FF 

button for one second to eject the 

paper.

3. To resume printing, press the 

ON LINE

 button. 

Paper Jams Occur

If a paper jam occurs, the 

ERROR

 indicator lights and the printer goes 

off-line. Follow these steps to clear the paper jam:

1. Press the 

POWER 

button to turn off the printer.

2. Gently pull out the sheet of paper with one hand while holding 

down the printer body with your other hand.

3. If the paper tears leaving part of the sheet inside the printer, open 

the front cover and remove the paper from inside the printer.

4. Press the POWER button to turn on the printer. the 

POWER, 

ON LINE

, and 

HQ

 (or 

HS

) indicators light and the print head 

moves to the home position. The printer is now ready for printing. 

If you are having repeated paper jams, it may be due to the paper you 
are using: 

„

Fan the paper before stacking it in the sheet feeder. This keeps the 
sheet of paper from sticking together.

„

Check that the paper you are using and your printing environment 
are within the specifications of the printer. See Appendix A, 
Printer Specifications, for details. 

 

Print Quality Problems

If your print quality is not what you expect it to be, check the following 
list for your problem and a possible remedy, or try the suggestions in the 
sections below.

NOTE: Use only Commercial number 10 envelopes, which are 9 1/2 x 4 
1/8 inches.