Troubleshooting and, Routine Maintenance

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Troubleshooting and 
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this 
happens, your machine often identifies the problem and displays an error 
message. The table below explains the most common error messages. 
You can correct most problems by yourself. If you need additional help, call the 
Brother fax back system.
In USA Only:
1-800-521-2846
IMPORTANT
For technical and operational assistance, you must call the country where you 
purchased the machine. Calls must be made from within that country. 
Error Messages
Error Message
Cause
Action
CHANGE DRUM 
SOON
The drum unit is near the end of its 
life.
Use the drum unit until you have a 
print quality problem; then replace 
the drum unit with a new one.
The drum counter was not reset.
1. Open the front cover and then 
press Clear.
2. Press 1 to reset.
CHECK PAPER
CHECK PAPER #1
CHECK PAPER #2
The machine is out of paper or 
paper is not properly loaded in the 
paper cassette.
Refill the cassette or remove the 
paper and load it again.
CHECK PAPER 
SIZE
When you see this error, the paper in 
the cassette does not match the 
paper size you set in Menu, 1, 1.
Either load the appropriate size 
paper or change the default setting. 
(See page 4-1).
COMM. ERROR
A poor quality phone line caused 
communications error.
Try the call again.
CONNECTION FAIL
The fax machine you polled is not in 
Polled Waiting mode.
Verify the other party‚Äôs polling 
setup.