Attachments frequently asked questions

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Attachments — frequently asked questions
Can I view file attachments on my device?
How do I view password-protected file attachments?
Can I set the amount of memory that my device uses 
for file attachments?
How do I change how file attachments are displayed?
How do I view cell contents in spreadsheet 
attachments?
Why can’t I view presentation slides?
Why is “More available” appearing at the end of my 
file attachment?
How do I search for text in a file attachment?
What does skipped content mean?
Can I view tracked changes in document attachments?
Why do some characters not appear correctly on my 
device?
Can I view file attachments on my 
device?
Yes, if attachment viewing is enabled for your 
BlackBerry® device. When you receive a message with 
an attachment, click the trackwheel. If Open 
Attachment appears in the menu, you can view 
attachments on your device. If Open Attachment does 
not appear in the menu, your device might not be 
enabled for attachment viewing.
To view document and spreadsheet attachments, your 
device must be integrated with an account that uses 
BlackBerry Enterprise Server™ version 3.6 or later for 
Microsoft® Exchange, BlackBerry Enterprise Server 
version 2.2 or later for IBM® Lotus® Domino®, 
BlackBerry Enterprise Server version 4.0 or later for 
Novell® GroupWise®, or the BlackBerry Internet 
Service™.
To view .zip, .htm, or .html attachments, your device 
must be integrated with an account that uses 
BlackBerry Enterprise Server version 3.6 Service Pack 1 
or later for Microsoft Exchange, BlackBerry Enterprise 
Server version 2.2 Service Pack 1 or later for IBM Lotus 
Domino, BlackBerry Enterprise Server version 4.0 or 
later for Novell GroupWise, or the BlackBerry Internet 
Service.
To view image attachments, your device must be 
integrated with an account that uses BlackBerry 
Enterprise Server version 4.0 or later or the BlackBerry 
Internet Service.
Contact your system administrator or service provider 
for more information.
How do I view password-protected 
file attachments? 
You can only view password-protected .pdf files. If you 
receive a .pdf file that is password-protected, you must 
type the password to view the file. On the attachment 
screen, click the file name. Click Password. Type the 
password. Click the trackwheel.