Why are call logs appearing in the
When you make or receive a call, the BlackBerry®
device creates a call log that contains information
about the call. To stop call logs from appearing in the
messages list, in the phone options, click Call
Logging. Set the Show These Call Log Types In
Message List field to None.
How do I show more of a subject line
for my messages?
To show more of the subject line for your messages,
you can hide the time that the message was received
and the name of the sender or recipient of the
message. In the messages options, click General
Options. Set the Display Time and Display Name
fields to No.
How do I identify received PIN
messages as high priority?
In the messages options, click General Options. Set
the Make PIN Messages Level 1 field to Yes.
Can I remove the prompt that
appears before I delete messages?
Yes. In the messages options, click General Options.
Set the Confirm Delete option to No.
Why were some of my messages
deleted from the device?
If your BlackBerry® device memory is full, your device
deletes the oldest messages from the messages list to
accommodate new ones. It does not delete saved
If you have turned on wireless email reconciliation,
messages that you delete in your desktop email
program are also deleted on your device. Messages
that you delete on your device are also deleted in your
desktop email program.
If you deleted multiple messages using Delete Prior,
the messages are only deleted from your device.
How do I change how long messages
and phone call logs remain in the
To change the number of days that your BlackBerry®
device keeps messages and call logs in the messages
list, in the message options, click General Options. Set
the Keep Messages field.
Messages that are sent to your device that are older
than the number of days that you specify in the Keep
Messages field are deleted from your device. The
messages can be restored, however, if you set the
Keep Messages field to a longer period of time. When
you increase the amount of time in this field, any
messages that are sent to your device during that
period of time appear in the messages list.
How do I restrict the types of email
messages that are sent to my
You can create filters to send only specific email
messages to your BlackBerry® device.
See “Create filters” on page 22 for more information.
To stop messages that do not meet any filter criteria
from being sent to your device, in the message
options, click Email Filters. Set the If no filters apply,
send email to handheld field to No.