Requesting service





Requesting service

International Travelers Warranty (ITW)

Your computer is backed by an International Travelers Warranty (ITW) that 
gives you security and peace of mind when traveling. Our worldwide network 
of service centers are there to give you a helping hand.

An ITW passport comes with your computer. This passport contains all you need 
to know about the ITW program. A list of available, authorized service centers is 
in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel, to receive 
the benefits from our support centers. Place your proof-of-purchase in the flap 
located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized ITW service 
site, you can still get in contact with our offices worldwide. Please consult

Before you call

Please have the following information available when you call Acer for online 
service, and please be at your computer when you call. With your support, we 
can reduce the amount of time a call takes and help solve your problems 
efficiently. If there are error messages or beeps reported by your computer, 
write them down as they appear on the screen (or the number and sequence in 
the case of beeps).

You are required to provide the following information:
Name: _____________________________________________
Address: ___________________________________________
Telephone number: _________________________________
Machine and model type: ____________________________
Serial number: ______________________________________
Date of purchase: ___________________________________