Sony XBR-43X800E, XBR-49X800E, XBR-55X800E Help Guide

Bookmarks and Contents

PDF Info

Brand:: Sony
Category:: 4K TV
Model:: XBR-43X800E, XBR-49X800E, XBR-55X800E
Type:: Help Guide
Language:: English
File Information:: PDF / 1.6 Mb / 118 pages

Sony XBR-43X800E,XBR-49X800E,XBR-55X800E Help Guide

List of Contents

Sony Television

Table Of Contents

Getting Started

Using the Help Guide

Keeping the TV updated

Introducing Android TV

Displaying the picture in a small screen

Downloading apps from the Google Play

Moving apps to a USB memory device

Viewing Internet media

Enjoying content from your mobile device on the TV with Google Cast

Enjoying safe apps and video streaming services(Security & restrictions)

Searching by using your voice

Basic Operations

Using the remote control

Home menu

Using the DISCOVER button

Using the Action Menu

Selecting devices that are connected to the TV

Identifying the status of the TV through illumination

Illumination LED

Illumination at the bottom of the screen

Support Site

Watching TV

Watching TV programs

Using the program guide

Using interactive broadcast TV services

Watching in 3D (3D models only)

Understanding the basics of 3D TV (3D modelsonly)

Preparing your 3D glasses (3D models only)

Watching TV in 3D (3D models only)

Enjoying social networking services while watchingTV

Using the TV with Other Devices

USB devices

Playing content stored on a USB device

Information about USB devices used for storingphotos and music

Supported files and formats

Photos

Music

Videos

Audio sampling rates (for videos)

External subtitles

Blu-ray and DVD players

Connecting a Blu-ray or DVD player

Watching Blu-ray and DVD discs

Smartphones and tablets

Displaying the screen of a smartphone/tablet on theTV using the Screen mirroring function

Sharing photos/music/videos

Computers, cameras, and camcorders

Connecting a computer and viewing stored content

Connecting a camera or camcorder and viewingstored content

Computer video signal specifications

Audio system

Connecting an audio system

Adjusting audio system-related settings

Bluetooth devices

Connecting a Bluetooth device

Adjusting the AV sync setting

Supported Bluetooth profiles

Sony wireless subwoofer (optional) (Sony wirelesssubwoofer supported models only)

Connecting a wireless subwoofer (optional)

Adjusting wireless subwoofer-related settings(optional)

BRAVIA Sync-compatible devices

BRAVIA Sync overview

Using features available for BRAVIA Synccompatibledevices

Adjusting BRAVIA Sync settings

Connecting an IR Blaster (IR Blaster compatiblemodels only)

Viewing pictures in 4K from compatible devices

Viewing pictures in 4K resolution

Settings for viewing pictures in 4K resolution withhigher quality

Connecting to a Network

Connecting to a network using a LAN cable

Connecting to a network using a wirelessconnection

Using Wi-Fi to connect the TV to your network

Using Wi-Fi Direct to connect to the TV (nowireless router required)

Home network features

Adjusting home network settings

Playing content from a computer

Playing content from a media server

RVU statement (RVU compliant models only)

Settings

Configuring the TV

[TV]

[Network & Accessories]

[System Preferences]

[Personal]

[Accounts]

[Expert panel settings](only models equipped withan OLED panel)

Setting a timer

Troubleshooting

Start here

Self diagnostics

Software updates

If a full reset (restart) of the TV is required

Picture (quality)/screen

Picture quality is not as good as viewed at thestore.

Distorted picture.

The screen flickers.

No color/Dark picture/Color is not correct/Picture istoo bright.

Dark screen. How to brighten the screen.

Color is not correct. How to adjust the color tone.

Screen format/wide mode changes automatically.

The screen suddenly changes to a video you donot recognize while watching TV.

Suddenly the picture becomes small.

Black bands appear at the edges of the screen.

A black box appears on the screen.

There are banners/tickers at the top or bottom ofthe screen.

3D pictures are not displayed. The 3D effect isweak. (3D models only)

Black bars appear on both sides of the screenwhen watching 3D pictures. (3D models only)

You cannot turn off 3D display while watching 3Dcontent. (3D models only)

The message [3D signal has been detected.]automatically appears when 3D signal is detected.(3D models only)

A message about an app asking for permission toaccess a TV function is displayed.

of time. (only models equipped with an OLEDpanel)

The message [Panel refresh did not finish] isdisplayed. (only models equipped with an OLEDpanel)

You are concerned about an image retention. (onlymodels equipped with an OLED panel)

A white line appears on the screen. (only modelsequipped with an OLED panel)

Panel refresh does not complete. (only modelsequipped with an OLED panel)

Keyboard

Broadcast reception

Check these things first to troubleshoot your TVreception.

Block noise or an error message appears and youcannot watch broadcasts.

Ghosting or double images appear.

Only snow noise or a black picture appears on thescreen.

There is picture or sound noise when viewing ananalog TV channel.

Some channels are blank.

Poor reception or poor picture quality with digitalbroadcasts.

You cannot view digital channels.

You cannot receive or select channels.

Some digital cable channels are not displayed.

Broadcast HD formats have poor quality.

Sound

No sound but good picture.

Audio noise.

No audio or low audio with a home theater system.

Distorted sound.

Headphone/Bluetooth audio device volume cannotbe adjusted.

You want to output sound from both theheadphones/Bluetooth audio device and the TVspeakers.

Network (Internet/home)/apps

The network name (SSID) of the wireless router(access point) to which you want to connect is notdisplayed.

Sometimes video streaming quality is poor.

Wi-Fi connection is lost or intermittent.

Certain Internet video content displays a loss ofdetail.

Good picture quality but no sound on Internet videocontent.

Apps are inaccessible.

The TV cannot access the Internet when IPv6 isset.

Your TV cannot connect to the server.

A message appears stating that the TV cannotconnect to your network.

You can connect to the Internet, but not to Googleservices.

Remote control/accessories

The remote control does not operate.

You cannot turn the Active 3D Glasses on. (3Dmodels only)

The LED indicator on the Active 3D Glasses blinks.(3D models only)

Power

The TV turns off automatically.

The TV turns on automatically.

After turning on the TV, it turns off immediately.

After unplugging the TV and plugging it in again,the TV does not turn on even if you press thepower button on the remote control or the TV.

Connected devices

No picture from a connected device.

You cannot select a connected device in the HomeMenu.

Certain programs on digital sources display a lossof detail.

Photo images or folders take time to display.

You cannot find a connected BRAVIA Sync HDMIdevice.

You cannot control a second AV receiver.

An external device (such as a set-top box or AVreceiver) cannot be controlled via the IR Blaster.(IR Blaster compatible models only)

Some media files in the USB device or server arenot displayed.

The TV cannot be found by a Wi-Fi Direct device.

Operation cuts out, or a device does not work.

What kind of devices can be connected using theScreen mirroring function?

The TV cannot connect to a Miracast device orScreen mirroring compatible device.

Video or sound sometimes cuts out.

Some paid content cannot be played.

Illumination LED

The illumination LED or bottom of the screensometimes lights up.

You want to disable the illumination LED so that it does not light up or blink.

Index